After working in some form of customer service or another since I was 18 (that’s 10 years, people), I am completely drained of empathy and compassion. I will be honest enough to admit that I barely listen to customers anymore. After so long, all the complaints are the same. “I’m unhappy and I’m going to make you unhappy while I demand for my money back and threaten you personally even though you didn’t manufacture this product.” It’s all the same…every day, in every place. I’m completely customer serviced out.
I don’t know how to get back to the person I was: the person who cared and willingly helped without cursing under her breath and wishing death upon all difficult customers. Once upon a time, I enjoyed solving problems and making people happy.
On my journey back to my happy self, my first step is to be less negative. That old quote, “If you don’t have anything nice to say, don’t say anything at all,” is way underrated. With a simple negative comment, a flood gate of negative thinking is sparked. I don’t want to take any part of bringing people down no matter how crappy I’m feeling. No one likes a Debbie Downer and no on enjoys being one, not really. I think that we lose track of just how miserable negative thinking can make us. It’s just a thought but it’s more than that: it represents how we think and it sets a tone for a few minutes or even a lifetime.
For every negative thought or comment, I will find one positive one until the positive thoughts come first naturally.
I’ll leave you with one of the most simple and meaningful quotes that I love dearly:
“I’ve learned that even when I have pains, I don’t have to be one.” – Maya Angelou